suncityPrivacy Policy

This page describes what we collect when you use suncity and how we keep that data protected. We gather personal information—email, phone number, name, identity documents—to verify your account and process deposits and withdrawals. We also collect data about your activity on our platform: which games you play, prediction history, balance changes, and payment method details.

Our suncity privacy framework reflects our commitment to security and transparency. We do not sell member data to third parties. We use your information solely to operate our platform, fulfill regulatory requirements, and improve your experience. This policy covers our data collection practices, how we store and protect data, and your rights regarding your personal information.

Whether you access suncity from Jakarta, Surabaya, Bandung, Medan, or Semarang, and regardless of your payment method—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer—the same privacy principles apply to all members.

What Data We Collect on suncity

We collect personal information directly from you during account registration. This includes your email address, full name, phone number, date of birth, and residential address. We collect identity document details—government ID number, passport information, or national identity card—during our KYC verification process. We use this information to confirm your identity and ensure compliance with regulatory requirements.

When you deposit or withdraw funds on suncity, we collect payment method details. If you use DANA, e-wallet, mobile banking, or local payment, we record your transaction history and the account identifier you provide. If you use bank transfers from online payment, e-wallet, mobile banking, or local payment, we record your bank account number and transfer details. We do not store full payment card numbers; our payment processors handle sensitive card data using encrypted channels.

We collect activity data automatically as you use suncity. This includes your login history, games played, wagers placed, settlement outcomes, balance changes, tier status, and promotional eligibility. We collect device information: your browser type, IP address, and device operating system. We use this data to operate our platform, detect fraud, and improve user experience.

How We Use Your Data on suncity

We use personal and identity information to verify your account and comply with KYC and anti-money-laundering regulations. We use payment details to process your deposits and withdrawals and to detect fraudulent transactions. We use activity data to calculate your tier status, determine your weekly cashback eligibility, and manage your account balance.

We use device and login information to secure your suncity account against unauthorized access. If we detect suspicious login patterns or unusual activity, we may lock your account and contact you to verify the activity. We use your email and phone to send account notifications—password reset confirmations, deposit confirmations, withdrawal status, promotional updates, and tier advancement notifications.

We aggregate and anonymize activity data to improve our platform. We analyze prediction patterns to improve our odds calculation. We review game performance metrics to ensure fair settlement. We never use your personal data for marketing to third parties or for purposes unrelated to operating suncity.

Data Storage and Third Parties

We store suncity data on secure servers located outside your jurisdiction. Our servers use encryption to protect data at rest and in transit. We perform regular security audits and maintain access logs to track who accesses member data. Only suncity staff with operational necessity can access your personal information; we restrict access through role-based permissions and authentication protocols.

We engage third-party processors to operate suncity. Payment processors handle deposit and withdrawal transactions; we share payment details only with processors necessary to complete your transaction. Identity verification providers perform KYC checks; we share identity documents only with these verification services. Cloud infrastructure providers host our servers; we maintain data-processing agreements with all such providers requiring them to protect member data according to our standards.

We do not sell your personal data. We do not share your data with advertising networks or marketing companies. We may disclose data if required by law—for example, if a court orders disclosure or if regulatory authorities request information for compliance investigations. We will notify you of such legal requests unless prohibited by law.

We at suncity treat your privacy as a core operating principle. Your data remains your own; we collect it only to deliver our platform and comply with regulations.

Cookies and Tracking Technologies

We use cookies to maintain your suncity login session. These session cookies expire when you log out or after a period of inactivity. We use technical cookies to store your preferences—language selection, dark mode settings, or display preferences—so your suncity experience remains consistent across sessions. We do not use cookies to track your browsing outside suncity.

Our analytics service may set cookies to measure traffic patterns and user behavior within our platform. We use this data in aggregate form to understand which games are popular, which payment methods members prefer, and where users encounter technical issues. We do not link this analytics data to your personal identity.

You can disable cookies through your browser settings, but doing so may limit suncity functionality—for example, you may be unable to remain logged in or your preferences may not persist across sessions.

Your Rights and Data Access on suncity

You have the right to access your personal data held by suncity. Log into your account and open your profile or account settings to review your email, phone, name, and address. Your transaction history and activity data are visible in your account dashboard. To request a complete copy of your data, contact our support team and we will provide an export of all personal information we hold within ten business days.

You have the right to correct inaccurate data. If your phone number, address, or identity details have changed, update them through your account settings or contact support. You have the right to request deletion of your suncity account and associated data. We will close your account and delete personal data after the retention period required by law and our operational needs—typically within ninety days of account closure. We retain transaction records longer to comply with financial regulations.

You have the right to object to our use of your data for certain purposes. For example, you can opt out of promotional emails by adjusting notification settings in your suncity account. You cannot opt out of necessary operational data use—for example, we must retain activity data to calculate your tier status and process withdrawals. If you have privacy concerns or wish to exercise your rights, contact our support team via email or in-app help.

Data Security and Retention

We protect suncity data using industry-standard encryption, firewalls, and intrusion detection systems. Our servers use SSL/TLS encryption for data in transit. Personal data stored on our servers uses encryption at rest. We maintain regular security patches and perform annual penetration testing to identify vulnerabilities. Our staff undergoes security training and must sign confidentiality agreements before accessing member data.

We retain personal data for as long as your suncity account is active. If you close your account, we retain some data for legal compliance—transaction records for financial regulations, identity verification records for fraud prevention. We typically retain this data for seven years, after which we delete it. We may retain anonymized activity data indefinitely for analytics and platform improvement purposes.

If we detect a data breach or unauthorized access to your suncity information, we will notify you immediately via email and in-app notification. We will describe what data was affected and what steps you should take to protect your account.

Contact Us About Your Privacy

If you have questions about our suncity privacy practices, visit our FAQ for common questions and answers. For specific privacy concerns or to exercise your data rights, contact our support team through in-app help or email during business hours. We will respond to privacy requests within ten business days.

This privacy policy applies to all suncity members, regardless of location or payment method. Our services are available only where local law permits; your use of suncity confirms that access and use comply with your jurisdiction's regulations and data protection laws.